Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Reliable Shipping & Returns
Fast and secure delivery options
We offer a variety of shipping methods to ensure your flags arrive safely and on time. Our return policy is hassle-free, allowing you to shop with confidence.
✓ – Quick shipping options – Easy return process
Shipping and Returns
At NZ Flag Shop, we prioritize your satisfaction with our products. Our shipping and return policies are designed to ensure a smooth experience for all customers, providing clarity and support throughout your purchase journey.
Our Shipping Policy
Shipping Methods
We offer various shipping options including standard and express delivery to meet your needs.
Delivery Times
Orders typically ship within 1-3 business days, with delivery times varying based on your location.
Return Policy
We accept returns within 30 days of purchase, provided the items are in original condition and packaging.
Exchanges and Refunds
Exchanges are processed promptly, and refunds are issued within 7-10 business days after receiving the returned item.
Customer Support
Need Assistance?
Our customer support team is here to help you with any questions regarding shipping or returns. Feel free to reach out for assistance.
Frequently Asked Questions
What if my order is damaged?
If your order arrives damaged, please contact us within 48 hours for a replacement or refund.
Can I change my shipping address?
You can change your shipping address before your order is processed. Please contact us as soon as possible.
Do you ship internationally?
Yes, we offer international shipping options. Please check our website for details on shipping rates and times.
Contact Us
Get in Touch
For any further inquiries, please reach out to our customer service team via email or phone.